Support

MilRoam

Helpful information for installation, compatibility, refunds, communication apps, and staying connected while traveling.

Quick Help

FAQ

Answers to common eSIM and travel questions.

Compatibility

Check if your device supports eSIM technology.

Refund Policy

Learn about refunds, activation, and eligibility.

Plans

Browse available international eSIM plans.

How to Install Your eSIM

01. Purchase Your Plan

Choose the destination and data plan that best fits your travel needs.

02. Receive Your QR Code

Your eSIM details and installation instructions will be delivered by email.

03. Install While on Wi-Fi

Install your eSIM before departure while connected to a reliable internet connection.

04. Activate at Your Destination

Your eSIM will connect automatically once you arrive in a supported coverage area.

Device Compatibility

Most smartphones released in recent years support eSIM technology. Your device will also typically need to be carrier unlocked for international eSIM use.

Apple

Most iPhone XS and newer devices support eSIM technology, along with select cellular-enabled iPads.

Samsung

Many newer Galaxy S, Fold, Flip, and Note devices support eSIM functionality.

Google

Google Pixel 3 and newer devices generally support eSIM technology.

Other Devices

Some Motorola, Surface Duo, tablets, and laptops may support eSIM depending on the model.

How to Check for eSIM Support on Your Device

You can usually verify eSIM support directly in your phone settings.

iPhone

Settings → Cellular → Add eSIM

If you see an option to add or transfer an eSIM, your device likely supports eSIM technology.

Android

Settings → Network & Internet → SIMs → Add eSIM

Menu names may vary slightly depending on your Android device manufacturer and software version.

Communication Apps While Traveling

Many travelers use internet-based apps for messaging, calls, navigation, and coordination while overseas. A reliable mobile data connection helps you stay connected even when Wi-Fi is unavailable or unreliable.

Send messages, make voice or video calls, share photos, and communicate internationally using mobile data or Wi-Fi.

Signal

Secure messaging and calling app commonly used for encrypted communication while traveling.

FaceTime & Messenger

Stay connected with family and friends through video calls, messaging, and group chats using mobile data.

Maps & Travel Apps

Use Google Maps, Apple Maps, airline apps, rideshare services, translation apps, and hotel reservations while on the move.

Why Mobile Data Matters Overseas

Public Wi-Fi at airports, hotels, cafes, and transit hubs can be slow, unsecured, or unavailable. Reliable mobile data helps military members and families stay connected during PCS moves, deployments, TDYs, and international travel.

Refunds & Eligibility

Unused and unactivated eSIMs may be eligible for refund review within 30 days of purchase. Activated or used eSIMs are generally non-refundable due to the digital nature of eSIM delivery and activation.

View Full Refund Policy